Senior Resident Resource Coordinator

Urban Edge

Summary:

The Senior Resident Resource Coordinator is an outgoing professional committed to working as part of a team with Urban Edge staff and property management staff to maximize stable tenancy for residents living at Urban Edge properties.  The Senior Resident Resource Coordinator accomplishes this by connecting residents to social service providers and acting as a liaison between residents and property management.  He/she focuses on social service agencies that provide assistance and works with residents that are self-referred or referred by staff from Urban Edge and/or property management.  The Senior Resident Resource Coordinator is dedicated to utilizing measurement tools to analyze trends, report on success and make recommendations for program changes that result in increased impact on residents.

Essential Duties and Responsibilities:

1.      Assists the Community Building and Organizing Manager in planning and coordinating the organization’s resident resource activities. 

2.      Works closely with staff from both Urban Edge and property management to ensure tenancy stabilization and preservation.

3.      Develops and maintains relationships with local social service providing agencies and remains informed of the current services being provided by these organizations.

4.      Assesses residents who are referred to him/her, connects these residents to appropriate social services, and follows-up with these residents to ensure the services have been provided.

5.      Creates and maintains measurements to track success with connecting residents to social services.

6.      Communicates with property management about the progress being made by referred residents while maintaining resident confidentiality.

7.      Communicates resident ideas and concerns to Urban Edge and property management.

8.      Assists Urban Edge and property management with developing and maintaining strategies for best communicating with residents.

9.      Assists in report writing for resident resource coordination activities and initiatives. 

10.  Supervises volunteers who are involved in the organization’s community building and organizing initiatives. 

11.  Implements community building and organizing activities to enhance resident leadership and advocacy. 

12.  Other assigned duties and responsibilities.

Knowledge and Skills:

·         Knowledge of Boston-area social service delivery network, particularly for service delivery to low-income and moderate-income households.

·         Experience in low and moderate income and subsidized family housing and racially and culturally diverse communities.

·         Proven ability to establish and maintain strong relationships with residents, property managers, and public and private agencies.

·         Possesses excellent interpersonal skills.

·         Ability to support the general goals and objectives of Urban Edge.

·         Excellent verbal and written communication skills. Ability to present information in one-on-one and small and large group situations to residents and other groups.

·         Ability to take the initiative to carry assignments beyond the original instruction in anticipation of future problems or complications

·         Demonstrated ability to organize and prioritize work.

·         Ability to work under time constraints on a variety of projects and tasks.

·         Bilingual/Spanish not required but extremely beneficial.

·         Sense of humor.

Contacts:

·         Extensive contacts with residents and community organizations.  Represents the organizations in the community.

Supervision Received:

·         Receives supervision from the Community Building and Organizing Manager.

Physical Demands:

·         Work requires moderate physical effort and considerable mental and emotional stamina.  Demanding pace.  Must to able to attend evening and weekend meetings and events as scheduled.

Working Conditions:

·         Work is both in an office setting and in the field.

Equipment:

·         Uses office equipment routinely, including, but not limited to, computers, telephones, copiers, etc.

Education:

·         Bachelor’s degree or equivalent combination of education and experience.

Other:

·         Criminal Offender’s Record Information (CORI) check required.

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The specific statements shown in each section of this description are not intended to be all-inclusive.  The represent typical elements and criteria considered necessary to successful perform the job.