Morgan Memorial Goodwill is a dynamic, growing $27 million not-for-profit organization. Our mission is to provide exemplary job training and related services to help individuals with disabilities and other barriers to self sufficiency to achieve independence and dignity through work.  Not charity, but a chance.               

JOB TITLE:  Director of Operations and Programs – Salem, MA

SUMMARY:

This position is responsible for the overall management of all services provided at the Salem site in accordance with policies and practices set by Goodwill management. Responsibilities include management of delivery of services; all assigned staff, facility as well as external relationships with vendors, referral sources and partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Manages the delivery of services to all participants in support of corporate goals, objectives and mission. 

·         Manages the social enterprise, Outsource Resource to provide both services for our participants as well as value added work for our customers.

·         Manages staff in Salem including all aspects of employment, training, assessment and coaching as needed.

·         Builds a team and provides leadership.  Develops/maintains positive employee morale.

·         Develops and maintains positive relationships with funding sources and maintains ongoing regular communications regarding contract and participant issues. Responsible for successful marketing the skills of participants and services of the agency to employers and funding sources.

·         Develops budget for Salem facility to support the goals and objectives as communicated by VP of Programs and Services. Manages to the budget, providing periodic analysis of risks, opportunities and financial performance.

·         Coordinates performance monitoring and quality improvement systems to achieve optimal program performance. This includes overseeing adherence to CARF and Quest standards.

·         Manages performance of Salem’s Employment and Vocational services including tracking of revenues and expenses, budget development and proposal writing and development of new program initiatives.

·         Acts as a clinical resource providing training and consultation to staff in areas of participants’ clinical issues.

·         As necessary, works with Human Resources Representative to ensure compliance with Department of Labor regulations.

·         Manages all aspects of facility including contracted transportation, (vehicles for employer site job coaching) and community integration activities. Delegates as appropriate.

·         Coordinates with corporate in areas supporting operations. Ensures that both the needs of the Salem facility and corporate departments are met using negotiation and compromise as needed.

·         Oversees maintenance ETO participant data base.

·         Identifies funding opportunities from the government as through sub- contracts with other providers. 

·         Perform duties in accordance with Goodwill’s standard responsibilities involving the following categories:  business strategy, planning, directions and control; administration, operations, and direct work management; people management.      

·         Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Master’s degree or equivalent in clinical field, business management or other relevant area required.
• Demonstrated business acumen required.
• Minimum of ten years related experience as manager required.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

·         Requires acceptable results of CORI check according to Agency policy and DMR requirements.

·         Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.      

PHYSICAL DEMANDS:

The physical demands that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is regularly required to talk or hear.

·         The employee frequently is required to sit and use hands to finger, handle or feel objects, tools or controls.

·         The employee is occasionally required to stand, walk and reach with hands and arms.

WORK ENVIRONMENT:

The work environment an employee is exposed to while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Normal office environment.

CONTACT INFORMATION:

If you are interested in putting your professional experience to work in a dynamic, growing organization, consider Goodwill.  We offer an excellent compensation/benefits program.  Interested candidates should submit their resume and salary requirements to Human Resources at:  hr@goodwillmass.org

Goodwill is an Equal Opportunity Employer.  

To learn more about Goodwill, visit us at www.goodwillmass.org

We work together to make a real difference in the lives of our consumers. If you are looking for an opportunity to thrive in a fast paced environment and appreciate the rewards that come with success, this may be the opportunity for you.